Had a great day today, which was made all the more special with a meeting I had with a great gentleman this morning. The meeting was going like any other right until I was finishing up. I had got all the details I needed in order to submit a proposal, pricing etc. The guy was telling me how he had used a few design agencies in the past, but most had not delivered successfully in terms of an effective marketing solution. He put this mainly down to communication, and ideas not flowing between parties, and ultimately a lack of understanding they had towards his business. On hearing this I turned his attention to our new and somewhat unique GUARANTEE - which is to be as proactive with our clients as possible during the entire design process, both terms of constant telephone communication throughout the day. Then further backed up by continual email correspondence in order for us to share our creative input and interpretation to ensure we are right on track with the customers initial needs and desires so as to GUARANTEE the customer gets exactly what they described to us in their brief. I later explained that by following this process, 9 out of 10 times we supersede the expectations of our clients. It is this attention to detail and service that allows us to wholeheartedly offer a full satisfaction GUARANTEE on all our design work. Now this had the guy beaming with confidence and anticipation as to what we could produce for him. But I wasn't finished explaining the GUARANTEE yet, when I told him that on the completion of all our design work we then give the customer a £50 design voucher towards their next project he nearly fell off his chair!
This is the power of great service, if you are confident in your ability to provide the best service, then offering such a powerful GUARANTEE really stands out against the competition, whilst at the same time ensuring your customers return again and again.
Further details of the Unique services of Storm Studios can be seen on our web site, just click here
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